Richardson Executive Search

Regional Independent Living Manager, Alberta

Current as of: April 18, 2018

Location/City: Edmonton, Alberta

Region: Edmonton Area

Employer: Richardson Executive Search

Recruiter Name: Sandy Jacobson

THE ROLE:

The Regional Manager (RILM) is responsible for planning and delivery of Independent Living Programs that may include, Attendant, Acquired Brain Injury (ABI) and Assisted Living Services (ALS). This includes managing Program Managers and Supervisors, representing the Province on committees or other venues, and carrying out a variety of responsibilities as required in order to ensure the effective functioning of all service locations. Currently this position will oversee our Cluster program in Edmonton that supports complex individuals with Brain Injuries, many as the result of mental health and addictions with an eye on growth and development.

The RILM represents March of Dimes Canada in their region and is responsible for the development and implementation of programs and services that respond to identified community needs and gaps in service within their region. This position provides assistance and support to the Associate Director of Independent Living with provincial projects associated with expansion of services within Alberta.The Regional Manager (RILM) is responsible for planning and delivery of Independent Living Programs that may include, Attendant, Acquired Brain Injury (ABI) and Assisted Living Services (ALS). This includes managing Program Managers and Supervisors, representing the Province on committees or other venues, and carrying out a variety of responsibilities as required in order to ensure the effective functioning of all service locations. Currently this position will oversee our Cluster program in Edmonton that supports complex individuals with Brain Injuries, many as the result of mental health and addictions with an eye on growth and development.

ABOUT MARCH OF DIMES CANADA:

With the vision to create a society inclusive of people with physical disabilities, and to maximize the independence, personal empowerment and community participation of people with physical disabilities, March of Dimes Canada is looking to add a Program Manager to their Independent Living Program in Edmonton, Alberta.

March of Dimes Canada maintains their Core values to:

  • Their Consumers: To provide solutions, through service, advocacy and research, which further equal opportunity, self-sufficiency, dignity and         quality of life.
  • Their Employees: To create an environment that nurtures, recognizes and rewards excellence.
  • The Community: To demonstrate leadership through innovation and initiative.
  • Their Stakeholders: To be accountable and responsible as financial stewards, quality service providers and advocates for our constituents.

Living Their Values:

  • Recognizing, respecting and balancing the rights, roles, health and safety of each stakeholder;
  • Maximizing the right of each consumer to direct his/her own services;
  • Creating a work environment that is diverse, free from discrimination and treats staff fairly and respectfully;
  • Empowering, recognizing and rewarding staff for upholding the purpose and values of Ontario March of Dimes;
  • Defining and enforcing standards of quality service and striving for continuous improvement.

To learn more, visit their website at: www.marchofdimes.ca

RESPONSIBILITIES:

Community Relations – 30%

  • Liaise with advocate groups, government and other like organizations to promote March of Dimes Canada to develop strategic partnerships and inter-agency linkages which enhance the position of March of Dimes in the community These could include, Alberta Health Services or other government funders, committees of community support service agencies, or third-party funders.
  • Attend relevant conferences and remain current as to new developments in IL, ABI, ALS.
  • Work collaboratively with CEIS in developing a plan that effectively utilizes resources in both departments to promote the agency and the work being done.

Program Management – 20% (will be significantly higher for the first 6 – 8 months)

  • Develop a vision for the Independent Living Program(s).
  • Identify program goals and objectives.
  • Programs may include supportive housing, outreach and congregate living.
  • Manage program resources effectively to meet program goals and objectives in a changing environment. ABI staffing and resources must reflect the educational requirements, behavioral modification models and support programs accepted in this field.
  • Oversee the intake process and standard assessment.
  • Ensure compliance with IL policies and procedures and recommend changes to the Director of Independent Living and Independent Living Policy Manager.
  • Monitor business practices and modify or develop new practices to ensure services respond to consumer needs, in consultation with the Director of Independent Living and Associate Director.
  • Develop action plans to mitigate risk to consumers and staff.
  • Develop action plans to address relevant program issues arising from service delivery reports, and other program evaluative tools.
  • Provide staff support to volunteer programs.
  • Monitor the effectiveness of program delivery.
  • Proactively identify consumer complaints, track, address and resolve.
  • Monitors quality management system.

 Program Development 30%

  • Enhance the existing Independent Living programs and adapt services to meet changing consumer needs in consultation with the Associate Director and or National Manager FFS.
  • Market attendant, ABI Services and ALS to government funders, self-managed care individuals, Insurance companies and other prospective users of proprietary services.
  • Ensure close coordination with MODC national programs in the Province.
  • Support the Associate Director in efforts to expand services in Alberta.
  • Identify special projects as required in order to achieve organizational goals and objectives in coordination with the Associate Director and National Manager FFS.
  • Participate in projects as assigned by the Director of IL or the Associate Director.
  • Manage change in a constructive and positive fashion.

Human Resources Management   10%

  • Oversee the operations of the site and program.
  • Develop and implement a staffing plan which effectively utilizes human resources and revise as appropriate.
  • Manage and approve staff hours in accordance with budgeted hours and organizational needs.
  • Oversee performance management including the recruitment, orientation, training, supervision, coaching, mediation and evaluation of staff.
  • Build and maintain a coordinated effort within the region to create an atmosphere of service and teamwork.
  • Ensure compliance with Human Resources Policies and Procedures.
  • Respond to cases of non-compliance to organization policies and procedures.
  • Provide ongoing motivational feedback throughout the annual performance cycle.
  • Provide investigation on Human Rights and Harassment charges.
  • Assist in developing corporate policies and procedures to mitigate risk and disseminate these policies, procedures and work instructions to staff.
  • Develop and implement in-service staff training as required by the program or needed by the staff.
  • Ensure staff compliance with IL mandatory training for consistency of quality support and service.
  • Where applicable, successfully negotiate and administrate one or more collective agreements.
  • Oversee the recruitment, orientation, supervision and evaluation of volunteer programs i.e. Befriending.
  • Work as part of a team and contribute effectively to the achievement of wider service and corporate objectives.
  • Establish and maintain confidentiality.

 Budget Administration -10%

  • Negotiate annual government funded and fee-based budgets as directed by the Director of Independent Living and Associate Director.
  • Approve and manage budgets.
  • Monitor consolidated budgets and provide monthly variance reports to the Director of Independent Living, Associate Director and IL Finance Manager including budget numbers, explanation of factors, and corrective action plans.
  • Create, implement and monitor proprietary budgets.

CORE COMPETENCIES:

  • Strategic Operations Management
  • Visioning & Leadership
  • Time Management
  • Team Building
  • Program Development

QUALIFICATIONS:

  • Post-secondary degree or diploma in Social Services, Health Care or Rehab. Services or equivalent.
  • 5+ years’ experience as a manager or senior supervisor demonstrated marketing and promotion experience.
  • Excellent verbal and written communications skills.
  • Demonstrated leadership abilities.
  • Human resource management skills.
  • Strong conceptual and planning skills.
  • General familiarity with office automation, i.e. computer hardware and software.
  • Knowledge of government systems.
  • Strong project management & budgeting skills.
  • Demonstrated sound knowledge of brain injury, mental health and addictions.
  • Understanding and awareness of cognitive impairments and mental health diagnoses.
  • Good understanding of a variety of disabilities and needs of people with disabilities.
  • Knowledge of Health and Safety and Labour Legislation.
  • Familiar with a Quality Management system.

FOR MORE INFORMATION PLEASE CONTACT

Sandy Jacobson | T: 780.944.1327 | E:sandy.jacobson@richardsonsearch.ca | www.richardsonsearch.ca

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